ServiceHub ("we") respects your privacy. This policy explains what personal data we collect, why, and the rights you have over it — including rights under the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act.
1. Data We Collect
- Account data: name, email, role (customer/worker), and profile details you provide (location, skills, photo, verification documents).
- Activity data: requests, exchange preferences, offers, messages, reviews, producer orders, community actions, participation and reputation points.
- Usage data: device, approximate location (for the map), and how you interact with the app.
- Content you share: photos, attachments, and messages.
2. Why We Process It (Legal Basis)
- Performance of a contract: to provide the marketplace and network — creating requests, matching, messaging, recording orders and coordinating participation.
- Legal obligation: to retain records needed for tax and fraud prevention.
- Legitimate interests: safety, trust, verification, and improving the service.
- Consent: for optional analytics and marketing — you can withdraw consent at any time.
3. Data Sharing
We share data with other users as needed to deliver the service (e.g., showing your name and rating to a pro you hire). We use trusted processors for hosting, authentication and email, and payment providers only when a real payment integration is activated, under appropriate data-processing agreements. We never sell your personal data.
4. International Transfers
Your data may be processed outside the EU/EEA. Where this happens, we use appropriate safeguards such as Standard Contractual Clauses to protect it.
5. Retention
We keep your data only as long as needed for the purposes above or to meet legal obligations. Account data is kept while your account is active; transaction records may be retained longer for tax/legal reasons.
6. Your Rights (GDPR)
- Access: request a copy of your personal data.
- Rectification: correct inaccurate data.
- Erasure ("right to be forgotten"): request deletion of your data, subject to legal retention duties.
- Restriction & objection: limit or object to certain processing.
- Portability: receive your data in a structured, machine-readable format.
- Withdraw consent: for consent-based processing, at any time.
To exercise these rights, contact us via the Imprint & Contact page. We respond within one month. You also have the right to lodge a complaint with your local data protection authority.
7. Cookies
We use essential cookies to keep you logged in and the app working. We only use non-essential cookies (e.g., analytics) with your consent, which you can manage via the cookie banner. See the banner for controls.
8. Security
We use reasonable technical and organisational measures to protect your data, including encryption in transit and access controls. No method is 100% secure, but we work to keep your data safe.
9. Children
ServiceHub is not for children under 18. We do not knowingly collect data from minors. If you believe a minor has registered, please contact us and we will delete the account.
10. Changes
We may update this policy. Material changes will be communicated in-app or by email. The "last updated" date above reflects the latest version.