Welcome to ServiceHub ("ServiceHub", "we", "us"). ServiceHub is a community marketplace and mutual-aid network that connects people who need help, local pros, producers and community initiatives. By creating an account or using the app, you agree to these Terms.
1. Eligibility & Accounts
You must be at least 18 years old to use ServiceHub. You are responsible for keeping your account credentials secure and for all activity under your account. You agree to provide accurate information during sign-up and to keep it up to date.
2. The Service
- ServiceHub helps you find, post and manage service requests, communicate with other users, leave reviews, discover local producers and coordinate community actions.
- We act as a platform to facilitate connections. We are not a party to any agreement between users and do not employ the pros or producers listed.
- Verification badges indicate that a user has completed our identity or skill verification process, but they are not a guarantee of performance.
3. Your Responsibilities
- Post accurate, lawful requests and provide truthful information.
- Communicate respectfully and honour agreed terms.
- Comply with all applicable laws, including tax obligations for income earned through ServiceHub.
- Do not use the service for anything illegal, harmful, fraudulent, or that infringes others' rights.
4. Payments
Users may agree to cash, barter, card, crypto or another digital settlement method. Unless the app expressly identifies a connected payment partner and confirms a processed payment, ServiceHub does not receive, hold, escrow or guarantee funds. Users are responsible for documenting and honouring offline or external settlement terms. Any platform or processing fee will be shown before confirmation.
5. Reviews & Trust
Reviews must be honest and based on genuine experiences. We may remove reviews that are false, abusive, or otherwise violate our policies. Manipulating ratings or reviews is prohibited.
6. Prohibited Conduct
- Posting false, misleading, or illegal content.
- Harassment, discrimination, or threats.
- Misrepresenting payment, barter, delivery, product origin, evidence, verification or completion of an agreement.
- Reverse-engineering, scraping, or disrupting the service.
7. Community Actions & Alerts
Community actions and alerts may be submitted by users and are not automatically verified. Check sources before acting, protect personal data, follow applicable law, and contact emergency services when there is immediate danger. ServiceHub is not an emergency-dispatch service.
8. Suspension & Termination
We may suspend or terminate access if you breach these Terms or pose a risk to the community. You may delete your account at any time by contacting us.
9. Disclaimers & Liability
ServiceHub is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for the conduct of other users. Our total liability is limited to the amount you paid us in the preceding 12 months.
10. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated in-app or by email. Continued use after changes take effect means you accept the updated Terms.
11. Contact
Questions about these Terms? See our Imprint & Contact page.